Found cheaper? We match it — see conditions. Incorporation and secretary transfer also carry a 30-day money-back guarantee.
You got hurt. Paperwork was never going to be the priority. That's normal — the evidence just doesn't wait for you to feel ready.
A report. A medical record. A deadline you might not know about yet.
4
things that actually decide whether a claim gets a fair look
What actually decides whether a claim gets read fairly
Four things, or it's decoration
REPORTED
Reported close to when it happened
A police report, a workplace incident report, or even your own written account, dated at the time — not reconstructed from memory afterwards.
MEDICAL
Treatment on record, linked to the accident
Not just that you were hurt — that a doctor connected the injury to this specific accident, on that specific date.
LIABILITY
Who's responsible, and on what evidence
Rarely admitted outright. Decided by what the evidence actually shows, not by which side describes it more forcefully.
TIME
Whether it's still within the time limit
Different claim types run on different clocks. Worth checking early — not something to find out by accident.
+ none of these are about how sympathetic the story is — they're what a lawyer actually checks before saying whether a claim is worth pursuing
+ missing one doesn't necessarily end a claim, but it usually means finding out the hard way instead of the easy way
What changes only because time passed
This is a general illustration, not a specific case — but it's the shape of what happens with nothing but time:
None of it has to be lost for this to matter. It only has to be asked for late.
Engaging a lawyer doesn't reset the clock
A lawyer, once instructed, works with whatever evidence and time actually remain. Instructing one doesn't recover a report that was never taken, and it doesn't pause a time limit that was already running before the call was made.
Malaysian law generally imposes a time limit on bringing many types of civil claim, including personal injury claims, and the limit is not the same for every claim type. The precise limitation period that applies to a given claim is being confirmed with legal before this page states a specific length — it is honest to say a limit exists and worth checking early, and dishonest to guess at how long it is.
The one question that decides this
Anyone can tell you to see a lawyer. Almost nobody checks, this week, whether the evidence to support a claim is still there.
What happens to what you gathered in the first few days
Handling it yourself at first, then bringing in a lawyer once it's serious — that's what most people already do, and every part of it genuinely works:
From what happened to a complete file being reviewed
You start a case record
the day it happens, or whenever you're ready — photos, an early report, anything you already have
Evidence goes into one shared place
family can add to it too, in the same workspace, so nothing depends on one person remembering everything
A licensed lawyer on our panel reviews the complete file
not a partial account rebuilt from memory months later
Whatever happens next gets recorded against the same case
negotiation, settlement, or the lawyer taking it further — closed cleanly, whichever way it goes
A lawyer engaged after the fact only ever sees what's handed to them at that point — anything not written down, or already lost by then, simply isn't part of the file they're working from. 
doesn't change what evidence exists; it changes whether what already exists reaches the person reviewing the claim.
The one check worth doing early
The exact limit depends on the type of claim, so it's the first thing worth checking, not something to guess at.
What it costs to find out where things stand
RM 0
to open a case record and get an honest read on it — before you decide whether to take it any further.
What the work actually looks like
What it looks like
One dramatic negotiation, or a day in court, deciding everything at once.
What's actually true
Almost all of it is paperwork, records and follow-up, kept straight over weeks or months — the part that rarely makes it into an advert.
That's not a smaller job than the dramatic version. It's the actual job, and it's the part that's easy to get right or easy to let slip.
From what happened to a decision that isn't ours to make
There's no tier to pick and no price to show upfront — this is the actual sequence, and where it stops being ours to decide:
You start the case record
share what happened and what you already have — a police report, a medical visit, any contact with the insurer so far
A licensed lawyer on our panel reviews it
an honest read on where it stands and what's still needed — not a promised figure
You decide how to proceed
negotiate directly, pursue it formally, or not proceed — no fee for a path you choose not to take
The insurer or the court decides the outcome
not us — we tell you plainly what came back, either way
The review takes real time. Reading medical and other records properly isn't instant, and we won't pretend it is.
Who does the work
Licensed lawyers on our panel
Legal advice, negotiation and any court process are undertaken by licensed practitioners we work with. OCTIS runs the case record and the process around it.
The decision
Always the insurer's or the court's
No settlement figure, success rate or timeline is ever promised here.
Pricing
Scoped to what the claim actually needs
A straightforward insurer settlement is scoped differently from a contested court claim — quoted once it's clear which one this is, not a flat fee upfront.
Not the guarantee
The 30-day money-back guarantee does not cover this
It covers new company incorporation and transferring your company secretary to us — unrelated services. There's no fee for a case record you start and then don't pursue, instead.
Not covered
- This isn't assessed the day you ask. A lawyer on our panel has to actually read the records — medical reports, any police report, correspondence with the insurer — before giving an honest view, and that takes real time, especially early on while records are still being gathered.
- If treatment isn't finished yet, or you haven't seen a doctor about it, the medical picture usually isn't complete enough to assess properly yet — get treated first. A case record can still be opened now so nothing gets lost while that happens.
- This isn't the place to start if what you want is a guaranteed figure or a fast settlement number. Nobody can honestly promise either before an insurer or a court has actually looked at the claim — anyone who does promise it is telling you what you want to hear, not what's true.
- The 30-day money-back guarantee covers only new company incorporation and transfer of company secretary — not this. What applies instead: there's no fee for a case record you start and then decide not to pursue.
How much compensation will I get?
Nobody can honestly tell you that up front, and we won't guess. What a claim is worth is decided by the insurer or the court, based on the evidence and the specific facts — not by us, and not on this page.
Is there a deadline to make a claim?
Generally yes — Malaysian law puts a time limit on bringing many types of civil claim, and it isn't the same for every claim type. Rather than guess at a number, the honest answer is: check it early, ideally before deciding anything else.
Is an initial case review for a personal injury or accident claim usually free?
Many personal injury and accident claims start with a free initial assessment, since a lawyer needs to review the specifics before quoting anything meaningful — a flat fee upfront wouldn't reflect how different a straightforward insurer settlement is from a contested court claim. On 
, opening a case record and getting an honest initial read costs RM 0; you only pay once you decide to take the claim further.
Who actually decides the outcome of an insurance or injury claim — a lawyer, the insurer, or a court?
The outcome is always decided by the insurer or, if it goes that far, a court — a lawyer advises, negotiates and represents the claimant, but doesn't decide the result and can't guarantee one. On , that legal work is undertaken by a licensed lawyer on our panel, with the case record and process run by around it.
Should you wait until medical treatment is finished before starting a personal injury claim?
It's generally better to finish treatment first, since the medical picture usually isn't complete enough to assess a claim properly until then. That said, early evidence — reports, photos, dates — can still be lost while waiting, so opening a case record early is worth doing separately from actually pursuing the claim.
Can a family member help gather evidence for someone else's injury or accident claim?
Yes, generally — family or another trusted person can help collect documents, photos and records on behalf of someone who's injured or otherwise occupied with recovery, while the claim itself is led by a lawyer. On , family can be added to the same shared case workspace to help gather documents.
What decides a claim is rarely the accident. It's whatever record exists of it.
Start the case record whenever you're ready. A lawyer on our panel gives you an honest read from there — no promised figure, no pressure to proceed.