Lowest Price Guarantee Terms

1. Definitions and Interpretation

In these Terms, unless the context otherwise requires:

“Qualifying Quote” means a competing price only if it satisfies every condition below:

• it is for the same scope of work, same deliverables, same service level, same turnaround and timeline, same contract term, and the same inclusions and exclusions as our Selected Corporate Service;
• it is offered by a Legitimate Provider;
• it is either a price publicly advertised and in effect at the time of your claim, or a formal written quotation on the provider’s official letterhead, dated and valid on the date of your claim;
• it is priced in MYR on a like-for-like, all-in basis, so that the two prices are genuinely comparable once normalised;
• it is generally available to corporate customers on the same terms, and is not a negotiated, volume-based, tender, relationship, member-only, or otherwise restricted rate; and
• the competing provider genuinely has the service available, and the capacity to deliver it at that price, at the time of your claim.

“Legitimate Provider” means an independent business that:

• holds any licence or registration legally required to provide the service;
• carries on a genuine, arm’s-length business with verifiable operations in Malaysia;
• is not us, nor any of our affiliates, resellers, agents, or authorised partners; and
• is not a provider we reasonably determine to be operating unlawfully or fraudulently, as a shell or front entity, or below the regulatory or quality standards applicable to the service.

2. Scope

We guarantee that our published price for the Selected Corporate Service is the lowest price offered by any Legitimate Provider in Malaysia for an identical service. If, subject to the conditions in these Terms, you identify a genuinely lower price that meets the requirements of a Qualifying Quote, we will match that price for your purchase of the Selected Corporate Service.

The Guarantee applies only where all of the following are true:

• the price relates to the Selected Corporate Service only, and not to any other service, package, optional add-on, or bundled offering; and
• the comparison is made on the all-in net price of the service component, excluding SST and other taxes, statutory or government fees, third-party disbursements, and any charge that does not form part of the service fee itself, provided the same items are excluded on both sides of the comparison.

3. Exclusions

We will not match a price that is, or is derived from, any of the following:

• promotional, introductory, limited-time, flash-sale, clearance, loyalty, cashback, voucher, coupon, or referral pricing;
• bundled, conditional, trade-in, or “with additional purchase” pricing;
• negotiated, custom, enterprise, tender, or member-only rates not publicly offered to corporate customers on the same terms;
• pricing errors, typographical errors, or mis-advertised prices; or
• any price where the total all-in cost is not in fact lower once normalised on a like-for-like basis.

4. Claims

You must submit any claim either at or before the point of purchase, or within 7 days after the date of purchase (as applicable). You must provide documentary evidence to support your claim, comprising either a dated screenshot or active link showing the advertised price, or a signed and dated written quotation. The evidence must clearly identify the competing provider, including its name and registration details. You may submit only one claim per purchase of the Selected Corporate Service.

To keep the Guarantee fair to genuine customers and resistant to abuse, we may verify any claim, including by contacting the competing provider, and may request further proof before approving a claim. We will determine, acting reasonably and in good faith, whether a competing service is identical to the Selected Corporate Service and whether a price is a Qualifying Quote. Where a claim qualifies, our sole obligation is, at our option, either to match the Qualifying Quote for your purchase, or to release you from the purchase and refund any amount you have already paid for the Selected Corporate Service. We may decline any claim we reasonably believe is fabricated, manipulated, coordinated, made in bad faith, or made by or on behalf of a competitor.

5. General

We may amend, suspend, or withdraw the Guarantee, or change these Terms, at any time by publishing updated terms on our platform. The version of these Terms in effect at the time of your claim applies to that claim.

These Terms are governed by the laws of Malaysia. The Guarantee does not apply where it is prohibited or restricted by law. In the event of any inconsistency, these Terms prevail over any summary or description of the Guarantee in our marketing material.