These terms and conditions (the “Terms”) govern our 30-Day Money-Back Guarantee (the “Guarantee”). The Guarantee applies only to the services listed in the Appendix (each an “Applicable Service”). The Appendix forms part of these Terms. Each Applicable Service has its own conditions, including the point beyond which the Guarantee no longer applies (the “Cut-Off Milestone”), as set out in the Appendix.
1. Definitions and Interpretation
In these Terms, unless the context otherwise requires:
“Purchase Date” means the date on which you pay us the fee for the relevant Applicable Service (or the first such payment, where the fee is paid in instalments).
2. Scope
If you decide an Applicable Service is not right for you, you may cancel and request a refund within thirty (30) days of the Purchase Date, provided we have not yet reached the Cut-Off Milestone for that service. Requesting a refund under the Guarantee is an election to cancel the engagement for the relevant Applicable Service. On receiving a valid request, we will stop work on that service.
You are eligible for a refund under the Guarantee if all of the following are true:
- you request the refund in writing within thirty (30) days after the Purchase Date;
- at the time of your request, we have not yet reached the Cut-Off Milestone for that Applicable Service, as set out in the Appendix; and
- you make the request in accordance with clause 3.
3. Refund
To request a refund, contact us in writing at support@octis.my within the 30-day period, quoting your engagement or invoice reference and identifying the Applicable Service concerned. We will confirm whether the Cut-Off Milestone has been reached and whether your request is eligible. We may ask you for further information in order to process your request. We will pay any refund in MYR, to your original payment method, within fourteen (14) business days after we approve your request.
4. General
We may amend, suspend, or withdraw the Guarantee, or change these Terms or the Appendix (including by adding, removing, or varying Applicable Services and their Cut-Off Milestones), at any time by publishing updated terms on our platform. However, the version of the Guarantee, these Terms, and the Appendix that is in effect on your Purchase Date will continue to apply to your engagement, and any subsequent changes will not affect it unless you expressly agree otherwise.
These Terms are governed by the laws of Malaysia. The Guarantee does not apply where it is prohibited or restricted by law. In the event of any inconsistency, these Terms prevail over any summary or description of the Guarantee in our marketing material.
Appendix — Applicable Services
This Appendix sets out the Applicable Services covered by the Guarantee and the Cut-Off Milestone for each. Capitalised terms have the meanings given in the Terms. We may add further Applicable Services to this Appendix from time to time.
| Applicable Services | Cut-Off Milestone |
|---|---|
| New Company Incorporation | The lodgement of your incorporation (company registration) application with SSM. Once that application has been lodged, the Guarantee no longer applies, because the registration fee has been incurred and the registration process has begun. |
| Transfer of Company Secretary to Us | The point at which we first contact your existing (outgoing) company secretary, whether by email, letter, or otherwise, to initiate the transfer process. Once we have contacted your outgoing company secretary, the Guarantee no longer applies, because the handover process, and the costs of taking over your engagement, have begun. |