Without backing, complaints get ignored and businesses count on you giving up. OCTIS gives you a clear read on your rights, firm lawyer-backed demands and support to escalate. When the dispute is resolved, the outcome is recorded against the matter — no re-keying, no dropped follow-ups.
Dispute assessment: An honest read on your rights and the strength of your claim.
Demand letters: Firm, lawyer-backed letters that get businesses to respond.
Refund & replacement claims: Pursue your money back or a proper replacement.
Tribunal claim support: Help preparing and filing a Tribunal for Consumer Claims case.
Negotiation: Reach a fair resolution without a formal hearing where possible.
Escalation to litigation: Take it further if the business still will not budge.
Found cheaper? We match it. Backed by a 30-day money-back guarantee.
Resolve the right consumer dispute, fairly
Refunds, faulty goods and service disputes handled properly — so you can get the resolution you are owed without being brushed off by a business.
Quote-based — pay for the volume you actually have.
- Clear
- Assessment
- Firm
- Demands
- Backed
- Escalation
What’s included
Everything Consumer Disputes & Claims covers
Without backing, complaints get ignored and businesses count on you giving up. OCTIS gives you a clear read on your rights, firm lawyer-backed demands and support to escalate. When the dispute is resolved, the outcome is recorded against the matter — no re-keying, no dropped follow-ups.
Dispute assessment
An honest read on your rights and the strength of your claim.
Demand letters
Firm, lawyer-backed letters that get businesses to respond.
Refund & replacement claims
Pursue your money back or a proper replacement.
Tribunal claim support
Help preparing and filing a Tribunal for Consumer Claims case.
Negotiation
Reach a fair resolution without a formal hearing where possible.
Escalation to litigation
Take it further if the business still will not budge.
How it works
Set up once, then it just runs
- 1
Tell us the dispute
Share what happened and what you have tried so far.
- 2
Assess your rights
We read your position and the strength of your claim.
- 3
Issue a demand
We send a firm, lawyer-backed letter to the business.
- 4
Negotiate or escalate
We push for resolution, or help you file at the tribunal.
Pricing
Pay for the disputes you actually pursue
Pricing scales with the number of disputes and how far each goes — no flat fee for action you do not take. A single demand letter is scoped differently from a tribunal filing, so you pay in line with the steps your case needs. Talk to our expert for a tailored quote.
Get a quote built around your business
Tell our expert a little about your volume and we’ll send a clear, fixed monthly quote — no obligation.
Why run Consumer Disputes & Claims on OCTIS
End of being ignored
A lawyer-backed demand carries weight a complaint email does not.
Resolution in less time
A clear process moves disputes faster than going it alone.
Seamless case records
Every letter and reply is logged automatically against the matter.
Frequently asked
How are consumer disputes priced?
It is quote-based and scales with the number of disputes and how far each is pursued, from a demand letter to a tribunal claim.
Does AI decide if you have a case?
No. AI helps assess and draft to save time, but a lawyer confirms your rights and the best step. The judgement stays with your people, always.
Can multiple people collaborate?
Yes. You can manage a dispute with the people involved in one shared workspace, replacing scattered emails and screenshots.
What happens when a dispute is resolved?
The outcome, any refund and terms are recorded against the matter, closing the loop.
Part of Personal Legal Services
Works together with the rest of Personal Legal Services
Talk to an OCTIS expert about Consumer Disputes & Claims
Get answers, a tailored quote and a clear next step — usually within one business day.